Designing a Seamless Outlook Add-In for Azure DevOps | Anarish Case Study

Overview

A Centralized System for Network Issue Tracing?

This system is used in Service Centers to trace customer-reported network issues—like when Wi-Fi isn’t working. It helps the team quickly understand where the issue is occurring across a layered network chain: CEN → OLT → ODF → PAT → DSL. By visually navigating through these layers, support agents can pinpoint the faulty segment and take appropriate action—reducing resolution time and improving response efficiency

Launch Time2 months

Design To Code Success 100%

Screens Made120+

Business Impact+38% Tasks Completed

Tools Used

Objectives

Handling Technical Depth While Keeping the UI Simple

Key strategic goals established during discovery and UX research.

Legacy System Limitations:The old system lacked real-time visibility, had outdated navigation, and made fault tracing time-consuming. The challenge was to redesign without disrupting existing workflows

Complex Network Layers:Visualizing five technical network layers clearly (CEN to DSL) while keeping the interface user-friendly for non-technical agents.

Live Fault Status:Ensuring real-time updates and color-coded status indicators for each layer in the chain, while maintaining performance.

Complaint Mapping:Integrating complaint data with network topology to automatically highlight the faulty segment, saving time for support teams.

Purpose and Direction

Redesigning a Network Management System for Service Efficiency

We aimed to modernize a legacy tool used by service centers to trace faults across network layers. With a focus on clarity and real-time fault mapping, the redesign helped teams resolve issues faster and more accurately.

Empowered agents with a visual fault hierarchy for quicker diagnostics.

Simplified an otherwise complex and technical workflow into intuitive steps.

Ensured the redesign supported real-time updates and seamless escalation.

Improved system performance and UI without disrupting the current support process

UI Design

Simplifying Network Complexity UI

We redesigned the network flow into a clear, interactive UI—making it easy for agents to trace faults across each network level with real-time visuals and minimal training.